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Foreword 1. So, what do you expect? 2. What is an expectation? 3. Why do we expect things? 4. Why do our expectations matter? 5. What happens when our expectations are not met? 6. How can you manage your expectations? 7. How can we manage our expectations? 8. How can we communicate our expectations clearly? 9. Now what do you expect? Appendix Table of Contents from the book: |